Return & Refund Policy
Last Updated: 30-12-2023
1. Returns
At IRA BIOTECH, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a hassle-free return policy. To initiate a return, please follow these steps:
1.1 Contact Us:
• Please contact our customer service team at [insert contact email] within [insert number of days] days of receiving your order. Provide your order number and details of the items you wish to return.
1.2 Return Authorization:
• Our customer service team will guide you through the return process and provide you with a return authorization (RA) number. Please include this RA number with your returned items.
1.3 Shipping Your Return:
• Pack the items securely and ship them to the address provided by our customer service team. Customers are responsible for the return shipping costs.
2. Refunds
2.1 Refund Eligibility:
• To be eligible for a refund, returned items must be in their original condition, unused, and in the original packaging. We reserve the right to deny a refund if the items do not meet these criteria.
2.2 Refund Process:
• Once we receive and inspect your returned items, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
2.3 Refund Timeframe:
• Please allow 9 business days for the refund to be reflected in your account. The processing time may vary depending on your payment provider.
3. Exchanges
Unfortunately, we do not currently offer exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.
4. Damaged or Defective Items
4.1 Reporting Damaged Items:
• If you receive a damaged or defective item, please contact us at info@irabiotech.com within 5 days of receiving your order. Provide your order number and details of the issue.
4.2 Replacement or Refund:
• We will assess the issue and, if applicable, offer a replacement or issue a refund for the damaged or defective item.
5. Contact Us
If you have any questions or concerns about our Return & Refund Policy, please contact us at info@irabiotech.com.
